Return Policy - House Of Area Rugs

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House Of Area Rugs | Return Policy

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Return Policy

RETURNS

We seldom have returns. Once a House Of Area Rug.com customer receives their rug they are generally thrilled and it is above and beyond their expectations. However, if for any reason, you would like to return a rug, we will gladly provide a refund for items returned in their original condition within 15 days of receipt.

Please note that a 15% to 25% restocking fee applies for all returns and the customer is responsible for return shipping.

Before returning any rug:- YOU MUST CONTACT US FOR A "RETURN AUTHORIZATION NUMBER" email us at returns@houseofarearugs.com. Rugs returned without a return authorization number will be refused at the warehouse and sent back to the sender.

If you find that your shipment shows visible signs of damage on receipt, please attempt to open it in the presence of the driver. We recommend you refuse the delivery, document the damage on the shipping manifest and notify us immediately. If you are not at home when the damaged shipment arrives, notify us immediately of the problem. Make sure you retain all packaging materials, document the damage, and if possible, take a photograph of the damaged package, as this can assist in the claims process. Damage due to shipping must be reported (returns@houseofarearugs.com) to us within 3 days of delivery.

Due to the handmade nature of some of our rugs there will be some small variations in size and yarn hue. These are not considered defects but part of the charm of a handmade item.

Due to the variations in monitors, colors of the actual rugs may vary from the pictures shown. If you have any questions, please don't hesitate to email us at info@houseofarearugs.com.

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Design Experts Like Say About Area Rugs: "Area rugs are the fastest way to "revitalize" your home and with the unlimited colors, patterns, shapes and textures available - it is so easy." "Whether you are starting with a new room or giving an older room a new life… a quality area rug will create a personal, elegant statement." "Easy installation and portability make area rugs a great home décor choice." "Whether you are starting with a new room or giving an older room a new life… a quality area rug will create a personal, elegant statement."

	The elegance and style that a new area rug will add to your home is sure to be enjoyed for many years to come ...and no one need know you got your rug at a huge discount. Please contact us toll free at 1-800-803-2390 if you have any questions about our area rugs. We look forward to serving you.

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